Privacy Policy
PRIVACY POLICY
Introduction
Your privacy is very important to us. This Privacy Policy governs how The Comforter's Network, INC (the "Company," "we," or "us") collects, uses, and shares your Personal Data in connection with our websites, including www.thecomforterstream.tv, www.comforterstream.org, www.thecomforterstream.com (the "Site"), our subscription service TheComforterStream.tv, and related applications, video services, and interactive features (collectively, the "Services"). Our mission is to spread the Gospel of Christ, and we handle your data with care to support this purpose. This policy explains what data we collect, how we use it, and your choices for managing your information, including opting out of certain uses.
Managing Your Information Preferences
Third Party/Affiliate Sharing for Their Marketing Purposes
If you prefer that we not share your Personal Data with third parties or affiliates for their direct marketing purposes, you may opt out by emailing support@thecomforterstream.tv with your full name, email address, mailing address, and a clear request to stop such sharing. You can also manage these preferences in your account settings. We process this data based on our legitimate interest in sending you relevant marketing, but we respect your choice to opt out.
Email Marketing
To stop receiving non-transactional marketing emails, use the unsubscribe link in the footer of any marketing email or email support@thecomforterstream.tv to request removal. We may still send transactional emails, such as account notifications or responses to customer support inquiries, to ensure you can use the Services effectively. These emails are necessary for our legitimate interest in maintaining your account and providing the Services.
Information We Collect and How We Use It
Personal Data
We collect information you voluntarily provide, such as your name, email address, address, phone number, or billing details (e.g., credit card or PayPal information), when you register for the Site, subscribe to TheComforterStream.tv, or contact us. For example, we use your email to send updates about new Gospel-focused videos or to confirm your subscription. Providing this information is optional, but it may be required to access certain features, like streaming premium content.
As authorized by your explicit opt-in consent or permitted by law, we, our affiliates, and authorized third-party processors may use this Personal Data to:
Directly market products and services that align with our mission to spread the Gospel of Christ, such as notifying you about new faith-based content or events. You may provide or withdraw consent for marketing at any time via your account settings or by emailing support@thecomforterstream.tv.
Perform contracts with you, such as delivering subscribed content, or take steps at your request before entering a contract.
Comply with legal obligations, such as notifying you of changes to the Site, Terms of Use, or this Privacy Policy.
Pursue our legitimate interests, including improving our Services, ensuring network security, preventing fraud, or supporting business reorganization.
If you choose not to provide requested information, you may not be able to use some features of the Site or Services.
Usage Data and Site Activity
We automatically collect Usage Data, such as your browser type, operating system, Internet Service Provider, IP address, pages viewed, and visit duration, using tools like cookies (small files that track your preferences) or web beacons (tools that monitor page views). For instance, we analyze which videos you watch to recommend similar faith-based content, helping us fulfill our mission to spread the Gospel of Christ.
This data is often aggregated anonymously to improve our Services, such as enhancing site speed or tailoring advertisements for faith-based resources.
We process Usage Data to:
Perform contracts with you, such as delivering a personalized streaming experience.
Support our legitimate interests in running and growing our non-profit, including IT administration, fraud prevention, and business reorganization.
Ensure registered users receive relevant functionality, advertising, and services, improving our offerings.
Comply with legal obligations.
Your Personal Data and Usage Data may be used for profiling, which involves grouping users based on preferences, such as recommending Gospel-focused videos similar to those you’ve watched. Profiling helps us tailor content and advertisements to your interests but does not involve automated decisions that significantly affect you (e.g., denying access to Services). You may opt out of profiling for marketing or advertising purposes by adjusting your cookie preferences via our cookie consent tool or emailing support@thecomforterstream.tv.
Cookies and Other Tracking Technologies
We use cookies, web beacons, and locally-stored objects (e.g., HTML5 web storage) to enhance your experience on the Site and Services, such as pre-populating your username for easier login and analyzing site usage to improve our offerings. Cookies are small files placed on your device to identify your browser, while web beacons are tools that track page visits. To provide you with greater control, we offer a cookie consent tool upon your first visit to the Site, allowing you to accept or decline non-essential cookies, such as those used for advertising or analytics. You can also manage cookies through your browser settings, though disabling cookies may affect certain features of the Site or Services.
We do not use cookies or web beacons to collect or transmit Personal Data. Our Third-Party Providers and Advertisers may use their own cookies or web beacons, subject to their privacy policies. For more information on cookies and how to manage them, visit www.allaboutcookies.org.
Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) feature to signal that you do not want your online activity tracked. Due to technical limitations and varying standards, we do not currently respond to DNT signals. However, you can control tracking by using our cookie consent tool or opting out of certain data uses as described in this policy.
Google Analytics Advertising Features
We have implemented certain Google Analytics Advertising Features, including Google Analytics Demographics and Interest Reporting, to understand our audience and improve our Services. We use first-party cookies (e.g., Google Analytics cookie) and third-party cookies (e.g., DoubleClick cookie) to aggregate anonymous data about user characteristics and browsing habits. This helps us tailor faith-based content to your interests. You can opt out of these features via our cookie consent tool, by changing your Google Ads Settings, or using the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). You can also use the Network Advertising Initiative’s opt-out tool at optout.networkadvertising.org.
Advertising
We may work with third-party advertisers, search providers, and ad networks ("Advertisers") to display ads that support our mission, such as promoting faith-based resources. Advertisers may collect anonymous Usage Data about your interactions with the Site or other websites to serve relevant ads, but we do not share your Personal Data for advertising purposes. Our Privacy Policy does not cover data collected directly by Advertisers. To opt out of targeted ads, use our cookie consent tool or visit www.networkadvertising.org.
How We Share Information
Generally
We do not share your Personal Data with third parties for their marketing purposes without your consent, except as described in this policy or permitted by law. We may share aggregated Usage Data that does not identify you individually to improve our Services or support analytics.
Profile Information You Make Available to Others
By using the Site or Services, you may choose to share Personal Data publicly, such as your username or hometown in comments or profiles. This information may be visible to other users or indexed by search engines like Google, Yahoo!, or Bing. Be mindful of what you share, as we cannot control how others use publicly available data.
Third-Party Providers
We partner with trusted Third-Party Providers, such as Uscreen for payment processing, to deliver services like hosting, data management, and marketing. We share only the Personal Data necessary for these services, and providers are contractually obligated to protect your data and use it only as directed. For example, Uscreen processes subscription payments securely on our behalf. See Uscreen’s Terms of Service at www.uscreen.tv/publisher-terms.
Joint Services
We may provide services jointly with other companies. In some cases, to facilitate such services, it may be necessary to share your Personal Data with such other companies. Before we do so, we will identify the partner, present the joint service provider's privacy policy to you before you use that service, and obtain your permission to share your Personal Data.
Third-Party Services and Applications
You may choose to access third-party services, like Facebook, through the Site or Services (e.g., via a "like" button). These services may share information with us to enhance your experience, such as connecting you with friends’ activity. Your interactions with these services are governed by their privacy policies, and you can control sharing via their privacy settings.
Other Transfers
We may share Personal Data and Usage Data with businesses controlling, controlled by, or under common Co with us. If we are merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Data and Usage Data in connection with such transaction. You will have the opportunity to opt out if the new entity plans to handle your information in a way that differs materially from this Privacy Policy.
Compliance with Laws and Law Enforcement
When mandated, we cooperate with government and law enforcement officials and private parties to enforce and comply with applicable law. We may disclose Personal Data, Usage Data and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of us or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable law.
Sharing Information with Others
Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
How Long We Retain Your Data
We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected, including during our relationship with you. After this relationship ends, we may retain data for a limited period to meet legal, regulatory, tax, or accounting obligations, in accordance with our data retention policies and applicable law.
Security
We use reasonable physical, electronic, and administrative measures to protect your Personal Data from unauthorized access, disclosure, or use. However, no data transmission over the Internet or other network can be guaranteed 100% secure. While we strive to safeguard your information, we cannot fully guarantee the security of data you transmit through the Site or Services, and you do so at your own risk. Third-Party Providers are required to implement similar protections, but we cannot guarantee their security practices.
Children's Privacy
We are committed to protecting the privacy of children and comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect Personal Data from children under the age of 18. To prevent access by minors, we require users to confirm they are 18 or older during account registration or when accessing certain features of the Site or Services. If we become aware that we have inadvertently received Personal Data from a child under 18, we will promptly delete such information from our records within 30 days and notify the parent or guardian if contact information is available. Parents or guardians with questions about our handling of children’s data may contact us at support@thecomforterstream.tv.
Processing in the United States
Your Personal Data and communications may be transferred to and stored on servers in the United States, which may be outside your state, province, or country. If you are located outside the United States, you consent to this transfer and processing by providing your Personal Data.
Your Legal Rights
You have several rights regarding your Personal Data:
Access: If you would like to request a copy of the Personal Data we hold about you, you may do so by emailing support@thecomforterstream.tv.
Correction: If you believe that any information we hold about you is inaccurate, you may request that we correct or delete the inaccurate information by emailing support@thecomforterstream.tv.
Objection: You may object to having your Personal Data processed by emailing support@thecomforterstream.tv.
Restriction: You may request that we restrict the processing of your Personal Data in certain circumstances by emailing support@thecomforterstream.tv.
Deletion: You may request that we delete all Personal Data we hold about you by emailing support@thecomforterstream.tv.
Data Portability: You may request the transfer of your Personal Data to you or to a third party in certain circumstances by emailing support@thecomforterstream.tv.
For all other questions or comments regarding this Privacy Policy, you may email support@thecomforterstream.tv. We aim to respond within 30 days, subject to identity verification.
California Privacy Rights
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.
Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you.
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
Right to Opt-Out of Sales and Sharing
You have the right to opt-out of the sale or sharing of your personal information. While we do not sell personal information in the traditional sense, some of our data practices may be considered a "sale" or "sharing" under California law.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA/CPRA rights, such as by denying services, charging different prices, or providing a different level of service.
Exercising Your Rights
To exercise your rights described above, please submit a verifiable consumer request to us by emailing support@thecomforterstream.tv.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it
GDPR Compliance for EU Residents
If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the General Data Protection Regulation (GDPR) grants you certain rights regarding your personal data. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
Legal Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
Consent: Where you have given clear consent for us to process your personal data for a specific purpose
Contract: Where processing is necessary for the performance of a contract with you
Legal obligation: Where processing is necessary for compliance with a legal obligation
Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party
Your GDPR Rights
Under the GDPR, you have the following rights:
Right to be informed: You have the right to be informed about how we collect and use your personal data
Right of access: You have the right to access your personal data
Right to rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete
Right to erasure: You have the right to have your personal data erased in certain circumstances
Right to restrict processing: You have the right to request the restriction or suppression of your personal data in certain circumstances
Right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services
Right to object: You have the right to object to the processing of your personal data in certain circumstances
Challenge automated decision-making including profiling: You have rights related to automated decision making and profiling
International Transfers
We ensure that transfers of your personal data outside the EU/EEA/UK use safeguards like Standard Contractual Clauses or the EU-US Data Privacy Framework. If you believe your data has been processed in violation of GDPR, you may lodge a complaint with your local supervisory authority.
Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:
Website: www.thecomforterstream.tv
Our team is committed to addressing any questions or concerns you may have about our privacy practices and ensuring your personal information is handled with care.
Privacy Policy Changes
From time to time, we may change this Privacy Policy. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the Revision Date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.
Last revised: May 05, 2025